Please contact email@example.com before sending any returns. Returns should be made by registered mail in their original condition, within 10 working days from receipt. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded. We always try to process returns as soon as they arrive. However, please allow up to 10 days for your return or exchange to be processed.
To return your order simply follow these steps:
- Contact firstname.lastname@example.org before sending any returns.
- Print off a copy of your order emailed to you when you placed your order and indicate on it whether you would like an exchange, store credit or a refund.
- Return the item by recorded delivery, together with the copy order. Please always obtain proof of postage when returning a parcel. We are unable to assume responsibility for any lost or damaged items.
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